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Privacy & Terms

Please read through the Privacy Policy and Terms of Use.  In using this website, you agree to have read and agreed to the below.

Privacy Policy

RGPH Holdings, LLC (“RYDE”) takes your privacy seriously. Please read the following to learn more about our privacy policy (the “Privacy Policy”).
RYDE provides a premier indoor cycling experience. This website, www.letsryde.com and the pages contained therein (collectively, the “Website”), is intended to describe and promote RYDE’s services. RYDE values its customers and their concerns about privacy. To this end, RYDE engages in consistent information practices and uses its best efforts to make clear disclosures regarding those practices. This Privacy Policy is a part of that effort.

In general, RYDE does not share your personally identifying information with third parties unless you permit it.

What does this Privacy Policy cover?

This Privacy Policy applies to the collection, use, storage, and disclosure of customer information by RYDE. By using our website, you consent to the collection and use of information as outlined in this Privacy Policy. We will clearly disclose any exceptions to the Privacy Policy prior to collecting any information from our users.

RYDE may decide to modify or amend this Privacy Policy from time to time. When we do, we will post any changes or new language here.

What information does RYDE collect and how is it used?

RYDE may collect contact information including your name, address, e-mail address, and other personally identifying information when you (i) purchase RYDE products or services through the Website or (ii) choose to contact RYDE via the Website, place an order, or request information through our website. Contact information provided in connection with information requests will be used to respond to those requests. Contact information provided when you purchase RYDE products or services shall be shared only for the purposes of processing your transaction, including fraud prevention and credit card authorization. RYDE may use your contact information to provide you with information regarding future products, promotions, or other news.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, RYDE has physical, electronic, and managerial procedures to safeguard and secure the information it collects online.

Cookies.

Like many companies, RYDE may collect information about online behavior on its website using cookies. The information contained within cookies provides us with an anonymous way to monitor how we are doing and to look for ways to improve our website and services. Cookies may also allow us to deliver a better and more personalized service by identifying users making return visits as well as which sites our repeat visitors are coming from, so that we can place more advertising on those sites.  The cookies we use contain identification information that enables us to see how our users are interacting with our site, how frequently they are returning, and other patterns of browsing behavior. If we do use cookies, the cookies will not contain any personally identifiable information.

Does RYDE collect data from children?

The RYDE website is not directed at children under the age of twelve (12), and RYDE does not intend to collect any personal information from children under the age of twelve (12).  If you are the parent or guardian of a child under the age of twelve (12) and your child has provided personal information to RYDE, please notify us by email so that we can delete this information from our files.

If you are a minor (ages 12 – 17) and meet the 4′ 11″ height requirement, you may register on our Website, but only with the involvement and supervision of a parent or guardian.  A parent or legal guardian must sign a minor liability waiver and release in person in order for you to participate.

How do I find out more about RYDE’s information practices?

If you have any questions about anything in this Privacy Policy, or about our collection of personally identifiable information, or our collection of information generally, please contact RYDE via email at privacyandterms@letsryde.com or by mail to RYDE, 2005-D West Gray, Houston, TX 77019.

This Privacy Policy was last revised on April 1, 2015.

 

Terms of Use

General

RGPH Holdings, LLC (“RYDE”). RYDE provides a premier indoor cycling experience and this website, www.letsryde.com and the pages contained therein, is intended to describe and promote RYDE’s services. Access to and use of this website, the information offered through this website, and any products or services purchased though this website, are governed by these Terms of Use (the “Agreement”). By accessing or using this website or purchasing any products or services, you consent to be bound by this Agreement and acknowledge your consent to abide by its terms. If you do not agree to be bound by this Agreement, you may not use the website or purchase products or services through this website.

RYDE’s Proprietary Rights

All content, graphics, code, and software used on or incorporated into this website, and the arrangement or integration of all such content, graphics, code, and software, is subject to copyrights and other proprietary intellectual property rights held by RYDE. RYDE grants you permission to electronically copy and print hard copies of pages from this website solely for your own personal, non-commercial purposes related to your purchase of products and services. Otherwise, except for information for which you have obtained express and written authorization from RYDE, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. Any other use of this website or content or information contained in this website is strictly prohibited, unless you first obtain the written permission of RYDE.

RYDE, the RYDE logo, the infinity symbol, and all related marks are trademarks and service marks of RYDE. All rights in those trademarks and service marks are reserved to RYDE.

By posting any comments or information requests through the RYDE website, you automatically grant to us a worldwide, non-exclusive, sub-licensable, transferable, royalty-free, perpetual, and irrevocable right to copy, distribute, create derivative works of, publicly perform, and display such content. Please note that our use of your personal information is governed by our Privacy Policy.

Error Correction

Though RYDE uses reasonable efforts to ensure otherwise, this website may contain typographical errors or other inaccuracies and may not be complete or current. RYDE reserves the right to correct any errors, inaccuracies, or omissions, including the right to correct errors an order has been submitted, and to change or update information at any time without prior notice.

Waiver and Release

By signing up for and/or attending RYDE classes, activities, and other events and using its facilities and equipment, you hereby agree that there are certain inherent risks and dangers in indoor cycling. In consideration of being allowed to participate in the classes, activities, and other events provided by RYDE, in addition to the payment of any fee or charge, you (1) agree to assume full responsibility for any and all injuries or damages which are sustained or aggravated by you in relation to RYDE classes, activities, or events (2) waive, release and forever discharge RYDE, its directors, officers, shareholders, affiliates, agents, consultants and employees from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to yourself or property resulting from participation in and use of RYDE classes, activities, and other events and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of RYDE’s classes, activities, and events and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so. RYDE hereby advises you that individuals with any chronic disabilities or conditions are at risk in using RYDE facilities and equipment, and are advised against doing so. In addition, if in the opinion of RYDE staff, you would be at physical risk participating in RYDE classes, activities, and events or using its facilities, you will be denied access to RYDE until you provide RYDE with a letter from your physician, specifically addressing RYDE concerns and stating that you are able to participate in classes, activities, and events. If you decline to obtain such letter, you will not be permitted to participate in RYDE classes, activities, and events or use RYDE facilities. RYDE reserves the right to refuse service at its discretion.

Third Party Links

This website provides links to third party websites, including social media websites such as Facebook®, Twitter®, Instagram®, and other websites with content we believe may interest our customers.  Please note that you use these third party websites at your own risk.  RYDE has no control over the content or operations of these third party websites and shall have no responsibility for and disclaims all liability related to your interactions with any third party websites you access through links on RYDE’s website.

Disclaimer of Warranties and Limitation of Liability

RYDE provides this website, its contents, and all products, services, and information provided herein on an “as is” basis. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE AND ANY PRODUCT OR SERVICE PURCHASED BY YOU FROM THIS WEBSITE OR OTHERWISE RECEIVED FROM RYDE IS AT YOUR SOLE RISK. WITH RESPECT TO THIS WEBSITE, THE INFORMATION PROVIDED ON THIS WEBSITE, AND THE PRODUCTS OR SERVICES SOLD THROUGH THIS WEBSITE, RYDE EXPRESSLY DISCLAIMS WARRANTIES OF EVERY KIND, EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, QUIET ENJOYMENT, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THIS WEBSITE AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

RYDE DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL RYDE, ITS EMPLOYEES, AFFILIATES OR ANY OTHER PARTIES INVOLVED IN CREATING, DELIVERING, PROMOTING, OR SELLING THE WEBSITE OR THE SERVICES SOLD THROUGH THE WEBSITE BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM: (1) THE USE OF, OR THE INABILITY TO USE, THE INFORMATION OR FUNCTIONS OF THIS SITE, EVEN IF RYDE OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (2) THE USE OR MISUSE OF A PRODUCT PURCHASED THROUGH THIS WEBSITE.

Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. IN NO EVENT SHALL RYDE’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR PRODUCTS PURCHASED THROUGH THIS WEBSITE.

Terms of Purchase

In order to reserve a class, you must first purchase a single class, a package of classes, or a monthly unlimited contract.  If you are new to RYDE, you can sign-up online to make a purchase or if you are an existing customer, sign-in to make a purchase. Once you have credit(s) in your account, you may reserve. Classes cannot be shared between clients.

Please be aware that classes and series expire. We accept MasterCard, Visa, and American Express. We do not take cash. You can reserve classes online up to 1 week in advance (Monday through the following Monday).  The booking window opens Sunday at 5:00PM.

Your credit or debit card will be charged for your order when you book your bike. RYDE will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be fully responsible and liable for any fees, including attorneys’ fees and collection fees, that RYDE may incur in its efforts to collect any unpaid funds from you.

Cancellation, Late Arrival, and No Show Policies

In order to cancel a RYDE class and avoid losing a credit, you must unreserve your class at least 8 hours prior to your scheduled class. You may cancel online or by calling the studio directly. If your class is canceled in time, the class will be returned to your account to be used at a future date. If you are a client with one of our unlimited packages and you “late cancel”, you will be charged $10, and if you “no show”, you will be charged $15.

If you are not checked-in 2 minutes prior to class, your bike will be released to a client on the waitlist. If you are running late, please call to let us know. We will hold reservations for up to 5 minutes after the start of class. If you arrive more than 5 minutes late, you will not be permitted to attend class. We understand life gets crazy, but late arrivals not permitted to enter and/or no shows will result in a loss of credit.

Choice of Law, Waiver, and Claims

This Agreement shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. Moreover, by purchasing products or services from RYDE, you agree that the offer and sale of such products or services takes place in, and will be governed by the laws of, the State of Texas. You also agree that any legal or equitable claim arising from your use of the website and/or your purchase of products or services must be brought in the state or federal courts located in Harris County, Texas, and you consent to the exclusive jurisdiction of and venue in such courts. RYDE’s failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in this provision, and the other provisions of this Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this website or products purchased through this website must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Arbitration

Any controversy or claim arising out of or relating to this Agreement or use of the Services will be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim must be arbitrated on an individual basis, and must not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration must be conducted in Houston, Texas, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either party to this Agreement may seek any interim or preliminary relief from a court of competent jurisdiction in Houston, Texas, as necessary to protect its rights or property.

Notice

You may direct any questions concerning this Agreement or notices required by this Agreement to privacyandterms@letsryde.com.

Whole Agreement and Amendment

This Agreement constitutes the entire agreement between you and RYDE with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. RYDE may amend or modify this Agreement at any time by posting the new terms on its website. This Agreement may not be otherwise amended except in a written document signed by you and RYDE.

This agreement was last revised on April 1, 2015.